Retention Specialist
Location: BE Dance Studios — Miramar, FL
Schedule: Part-Time | 15–30 hours/week
Hourly Rate: Starting at $15.50/hour with growth opportunities
Required Dates: Must be available to work June 27–July 3, July 5, July 11–12, and August 2
About BE Dance Studios
BE Dance Studios is a thriving, mission-driven dance school located in the city of Miramar. We are committed to providing exceptional dance education while cultivating a warm, welcoming environment where students and families of all backgrounds feel seen, supported, and inspired. As we fine-tune and expand our team, we are seeking purpose-driven individuals to join us in building a transformational experience rooted in creativity, connection, and community.
Position Overview
The Retention Specialist is a key point of contact for current and returning families, helping to build and sustain strong relationships that ensure students remain connected to their BE Dance journey. You’ll play a crucial role in the studio experience—engaging families, coordinating follow-ups, and fostering a customer journey that reflects the joy, professionalism, and heart of our organization.
Key Responsibilities
Serve as the main point of contact for retention-focused communication (in-person, phone, text, email)
Follow up with absences, inquiries, and re-engagement opportunities
Schedule and coordinate make-up classes through our enrollment system
Manage online orders and studio supply inventory
Maintain studio message boards and update visual displays
Monitor and uphold cleanliness, hygiene, and safety in the studio environment
Use CRM and studio software tools (Jackrabbit, Basecamp, HighLevel) for organization and communication
Ensure families are informed about policies, events, and studio happenings
Work both onsite and remotely with reliable internet access
Qualifications & Experience
Background in dance and/or performing arts (preferred)
Experience in customer service or sales roles
Familiarity with studio software tools or ability to learn quickly
Strong communication skills—both written and verbal
Personable, professional, and community-focused
Growth mindset and strong sense of accountability
Genuinely enjoys engaging with people and supporting their journey
Schedule & Availability
Tuesday–Thursday: 3:30 PM – 9:00 PM
Saturday: 9:00 AM – 3:00 PM
Additional remote hours may be assigned based on project needs.
Compensation & Benefits
Starting at $15.50/hour with raises tied to performance benchmarks
Annual performance bonus
Discounts on tuition and studio apparel
Pathways to growth within BE Dance Organization
Studio Culture & Values
We are guided by our core values:
Excellence. Creativity. Inclusivity. Collaboration. Integrity. Passion. Community. Growth. Adaptability. Joy.
These values are not just words—they shape our environment, influence our decisions, and inspire everything we do.
Hiring Process
Our application process is thorough, respectful, and designed to ensure a strong mutual fit.
What to Expect:
Application Submission: Share your resume, availability, and response to preliminary questions
Video Introduction: Selected applicants will submit a short video introduction
Pre-Screening Review: Our team evaluates your application and video
Group Interview & Demo Assignment: Shortlisted candidates will participate in a virtual group interview and complete a take-home task
Demo Assignment Review: Our team reviews submissions
Reference Check
In-Person Interview
Decision & Offer